Bonero 3

After a christening 100km road trip and 4 days of shredding local trails I would give this bike 5 star. But I had some issues that soured my first experience with the bike. To the Roses credit the delivery was quick and after opening the package I was greeted with a flat rear tire, but no big deal I had ordered the super tiny Rose bike pump and it worked like magic and tire hold the air so a sigh of relief and joy of knowing that the pump was an excellent choice boosted my morale. After the easy setup of the handlebar I took my first ride and quickly realized that 12,11,10 and 9th gear were making noises, like they were just about to switch gear. I had a trip planned the next day so I thought it should hold for a day but I was a bit disappointed and unnerved about my brand new purchase. Luckily I stopped at local bike rental shop in Kranjska gora to fill up the tire and a mtb enthusiast working there put my bike on a stand and fixed the issue, for free! It was a bent derailleur hanger as I suspected. The tire did go empty on me once again, over night so it must be a valve issue. Other than QC that gives this review -1 star the bike ROCKS!!! I love the design, color, minimalism,...

Vélo commandé couleur pistache. après plus de 2 mois sans nouvelle, le SAV finit par me dire qu'il n'est plus dispo. Finalement livré avec plus de 3 mois de retard dans une autre couleur sans autre compensation que la livraison offerte... Merci! Après 6 mois de roulage, le jeu de direction est rouillé et la tige de selle a beaucoup trop de jeu. Pour une prise sous garantie, on me propose uniquement de renvoyer le vélo entier plutôt que de juste changer la pièce... au vu de leur réactivité, ça va encore vouloir dire minimum 3 mois sans vélo... Sinon le vélo en lui même est génial! Une vraie petite bombe! En revanche le SAV Rose Bikes m'a vacciné, je ne rachèterais plus de vélo chez eux!

I orderered and paid it the 2nd of february, and I still haven't heard of them. I reached twice with the support team: the first time they answered, after a week, that they had a "technical issue" with no further explication. I'm still waiting for their second answer. The worst client support that I've seen so far. DO NOT BUY THEIR PRODUCTS.